Shipping policy

Shipping Policy

Effective Date: June 2026

Thank you for shopping with Old Soul Gadgets. We are committed to delivering your vintage mobile phones safely and efficiently. Please read our Shipping Policy to understand how orders are processed and delivered.

Order Processing

All orders are processed after payment confirmation.
Orders are typically dispatched on the next business day.
Orders placed on Sundays or public holidays will be processed on the next working day.
Customers will receive shipping confirmation once the order has been dispatched.

Delivery Time

Estimated delivery time: 4–6 business days from the date of dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

While we strive to meet our delivery estimates, we cannot guarantee exact delivery dates.

Shipping Coverage

We currently ship across India through trusted courier partners.

If delivery is unavailable in your area, we will contact you regarding alternative arrangements or order cancellation.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Promotional offers for free shipping may be provided from time to time at our discretion.

Tracking Information

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where available).

Customers can use the provided tracking number to monitor shipment progress.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Old Soul Gadgets is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address details provided during checkout.

Damaged Packages

If your package arrives damaged:

Take clear photos of the package and product.
Contact us within 48 hours of delivery.
Provide your order number and supporting photos.

We will review the issue and assist you according to our Return & Refund Policy.

Lost Shipments

If your order has not arrived within the expected timeframe, please contact us. We will coordinate with the courier partner to investigate and provide an update.